MAMZA

FAQ's

If you have any other questions not covered here, please do not hesitate to contact us. We are always here to help!

General Information

What is your company name and where are you based?

Our company is named MAMZA LTD., and we are registered and based in the United Kingdom.

What type of products do you offer?

We specialize in high-quality products, including everyday wear, abayas, special occasion outfits, and more.

Returns and Exchanges

What is your return policy?

We do not accept returns. Please ensure you review all product details and size guides before making a purchase.

Can I exchange an item?

Exchanges are not available at this time. Please ensure you review all product details and size guides before making a purchase.

Shipping

Do you ship internationally?

Yes, we ship our products worldwide. Shipping costs and times vary depending on the destination. Please check our Shipping Information page for more details.

How long will it take to receive my order?

Delivery times vary by location. For orders within GCC countries, standard delivery usually takes 3-5 business days. For orders outside GCC countries, delivery may take 7-14 business days. Please note that these times are estimates and actual delivery times may vary.

What are the shipping costs?

Shipping costs are calculated at checkout based on your location and the weight of your order. We offer free standard shipping on orders over 1500 AED within GCC countries and $350 internationally.

Orders

How do I place an order?

To place an order, simply browse our collection, select your desired items, choose the size and color (if applicable), and click 'Add to Cart.' Once you are ready, proceed to checkout to complete your purchase.

Can I cancel or modify my order?

Unfortunately, orders cannot be changed or modified after payment has been made. Please ensure all details are correct before completing your purchase.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through our website or the courier's website.

Payments

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

Is it safe to use my credit card on your site?

Yes, we use secure encryption technology to ensure your payment details are protected. Our payment gateway is PCI-compliant for your peace of mind.

Product Information

How do I know which size to order?

We provide a detailed size guide on each product page. If you need further assistance, please contact our customer service team.

Can I request a custom-made outfit?

Currently, we do not offer custom-made outfits. Please browse our existing collection for a variety of styles.

How should I care for my items?

Detailed care instructions are provided with each item. Generally, we recommend gentle hand washing or dry cleaning to maintain the quality and longevity of the fabric.

Contact Us

How can I contact customer service?

You can reach our customer service team via email at contact@mamzashop.com or via WhatsApp at +971 522 275 928. Our business hours are Monday to Friday, 9 AM to 6 PM GMT.

Do you have a physical store?

Currently, we operate exclusively online, which allows us to offer a wider selection and better prices to our customers.

Privacy and Security

How do you use my personal information?

We use your personal information to process your orders, provide customer service, and improve our services. We do not share your information with third parties without your consent. For more details, please refer to our Privacy Policy.

Are my details safe on your website?

Yes, our website uses SSL encryption to ensure that all personal and payment information is secure. We are committed to protecting your privacy and security.